For example, Edgenuity provides e-mail support to district users and telephone support to the district’s primary technical support team to answer questions regarding the Achievement Suite (application functionality). This two-tiered system of support enables Edgenuity to identify and resolve issues, and maintain contact with district leadership as well as individual users. The Edgenuity Achievement Suite includes an announcement system for communicating issues to all users. This announcement system can be used to highlight events and send reminders about deadlines for completing specific tasks related to curriculum development, administering assessments, or submitting grades or report cards. Edgenuity also offers an online Support Center that enables users to access answers to frequently asked questions as well as download training and professional development materials to further assist users with their questions. The online Support Center gives users a variety of ways to direct their questions to the Edgenuity customer success team as well as to submit requests for new features and reports. Each application includes on-site training using a “Train-the-Trainer” model. Training sessions are designed to support specific roles within the district including teachers, resource teachers, tech coordinators, site leaders, and district administrators. Edgenuity also provides on-going education via the Web, as well as online documentation. | 
