Information about Schools: We request certain information when a School administrator registers a School with Edgenuity, and when we communicate with administrators and other education professionals online or via email. Typical information collected will likely include a name, school name, school district, school email address and/or account name and password, phone number, message content, and information relating to the School’s information systems. We may also gather information provided by a School if the School sends us a message, posts content to our website or through our Service, or responds to emails or surveys. Once a School has enrolled with Edgenuity courseware, instructional services or professional development services, we will keep records of activities related to the Service. This information allows Edgenuity to provide, operate, maintain, and improve the features and functionality of the Service, to analyze our Service offerings and functionality, and to communicate with our Schools and website visitors.
Student Data: Once students are enrolled in Edgenuity courses, we may have access to personally identifiable information about students (“Student Data”) through the courses used by the Students. We consider Student Data to be confidential and do not use such data for any purpose other than to provide the courses and other services on the School’s behalf. The Schools may provide for students to log into the Edgenuity platform to access the Edgenuity courses that have been authorized by the School, often at a school facility or from a student’s personal computer. The School is responsible for providing each student with login credentials and confirms that it has obtained appropriate parental consents, as needed, before the student is permitted to access the Edgenuity platform. Edgenuity has access to Student Data only on a need-to-know basis, as requested by the School and only for the purposes of providing the students with the ability to use the Edgenuity courseware and related services. Students or parents should direct questions about the School’s use of technology service providers like Edgenuity to their School administrator. If a Student contacts Edgenuity with a question about our Service, we will collect personal information from that Student only as necessary to respond to the Student’s request and direct the Student to contact the Student’s School, and we will then delete or anonymize the personal data of the Student after providing our response.
We may use automatically collected information to: (a) remember information so that a user will not have to re-enter it during subsequent visits; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, and usage on our website and our Service; (e) diagnose or fix technology problems; and (f) help users efficiently access information after signing in.
Edgenuity is committed to adhering to the highest standards for protecting Student Data and privacy. Student Data is used only for educational purposes at the discretion of the School.
Edgenuity only shares personal information in a few limited circumstances, described below. We never rent or sell information for marketing purposes.
In limited circumstance, we may share information with others as follows:
We store our data in the United States and we take strong measures to keep data safe and secure.
Storage and processing: Any information collected through the Edgenuity platform is stored and processed in the United States. If you use our Service outside of the United States, you consent to have your data transferred to the United States.
Comprehensive Information Security Program: Edgenuity maintains strict administrative, technical and physical procedures to protect information stored in our servers, which are located in the United States. Access to information is limited (through user/password credentials and signed security certificates) to those employees and platforms that require it to perform essential functions, in support of our product and services. We use industry-standard Transport Layer Security (TLS) encryption technology to safeguard the account registration process, sign-up information and user interaction. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
In addition, whenever Edgenuity vendors or consultants may be given access to the Edgenuity platform, we require such vendors and consultants to adhere to the same standards above.
Account information and settings: If you have any questions about reviewing or modifying account information, contact us directly by emailing or calling Edgenuity’s customer service department at CustomerSupport@edgenuity.com or 877-202-0338.
Access to Student Data: Schools are responsible for providing access to and controlling Student Data, and you should contact your School directly if you have any questions about reviewing, modifying, or deleting personal information of a student.
How long we keep User Content: Following termination or deactivation of a School or Student account, Edgenuity may retain profile information and content for a commercially reasonable time for backup, archival, or audit purposes, but any and all Student Data associated with the School will be deleted promptly. We may maintain anonymized or aggregated data, including usage data, for analytics purposes.
We do not collect any information from students without consent.
Edgenuity is committed to compliance with all other federal and state laws and regulations governing student data privacy, including the federal Family Educational Rights and Privacy Act (“FERPA”), the California Student Online Personal Information Protections Act (“SOPIPA”), and other similar state laws.
Edgenuity does not knowingly collect any information from children under the age of 13 unless and until the School has obtained appropriate parental consent for the student to use the Service. Because Edgenuity collects and uses Student Data at the direction of and under the control of a School, Edgenuity relies on each School to provide appropriate notice to parents of the School’s use of third party service providers such as Edgenuity, and for the Schools to provide consent, if necessary, and authorization for Edgenuity to collect Student Data, as permitted by the Children’s Online Privacy Protection Act (COPPA). Please contact us at Legal@Edgenuity.com if you believe we have inadvertently collected personal information of a child under 13 without proper consent so that we may delete such data as soon as possible.
We are not responsible for the practices employed by websites, applications or services linked to or from our Service. We recommend that the School review the privacy policies of other applications before authorizing a third party to access data through the Service.